Your Satisfaction, Our Commitment - Jiaxun Round-the-Clock After-Sales Service
19 years of professional manufacturing experience, providing comprehensive after-sales support
Product Quality Issues
For any quality-related concerns with received products, including but not limited to:
- Product damage (e.g., cracks in wooden utensils)
- Dimensional deviations (exceeding ±3% tolerance range)
- Labeling errors or packaging issues
Resolution Process:
- Customer submits detailed issue description with photographic evidence
- Technical team assessment and root cause analysis within 24 hours
- Solution proposal within 48 hours (replacement, refund, or discount adjustment)
- Complete issue resolution within 7 business days
Order & Logistics Support
Addressing various scenarios during order fulfillment:
- Shipping delays or logistics tracking anomalies
- Quantity shortages or model discrepancies
- Customs documentation issues
Safeguard Measures:
- Real-time order tracking system
- Professional import/export documentation team
- Strategic partnerships with multiple international logistics providers
Customization Service Support
For OEM/ODM clients, we provide exclusive customization support services:
- Technical consultation during design phase
- Regular production progress updates
- Sample confirmation and adjustment services
- Brand application quality assurance
Quality Assurance System
Jiaxun maintains a comprehensive quality management system certified to ISO 9001 standards, ensuring every production phase from raw materials to finished products meets the highest quality benchmarks.
Quality Control Points:
- Material Selection: Exclusive use of sustainably sourced bamboo and wood materials
- Production Process: Automated equipment combined with multiple manual inspections
- Pre-shipment Inspection: Batch-by-batch sampling and rigorous testing
- Continuous Improvement: Regular analysis of production data to optimize processes
Customer Feedback & Continuous Improvement
We consider customer feedback invaluable for our ongoing improvement. All complaints and suggestions are systematically documented, analyzed, and utilized to enhance our products and services.
Feedback Management Process:
- Reception & Documentation: Professional customer service team records all feedback
- Investigation & Analysis: Cross-departmental collaboration to identify root causes
- Solution Implementation: Development and execution of improvement measures
- Result Communication: Notification of resolution outcomes and satisfaction confirmation
- Preventive Measures: Process updates to prevent recurrence