FAQs

A:Jiaxun's disposable cutlery is made from 100% natural birch wood , sourced from sustainably managed forests in Latvia. No chemicals, bleaches, or coatings are added. The wood is food-grade, tasteless, and odorless.

A:Yes. We implement a rigorous multi-stage polishing process (4-6 hours tumbling) and manual QC inspection to ensure every piece is smooth and splinter-free. Any batch with a defect rate exceeding 0.5% is rejected before shipment.

A:While our natural birchwood cutlery is completely safe and food-grade, we do not recommend prolonged contact with extremely hot foods or boiling liquids (such as hot soups), as the natural wood may slightly warp. It is perfect for warm meals, cold foods, and desserts. However, our dedicated wooden coffee stirrers are perfectly suitable for high-temperature beverages like hot coffee and tea.

A:We use high-temperature tunnel drying to reduce moisture content below 10% before packaging. This effectively prevents mold growth during ocean freight. We also recommend storing products in cool, dry conditions upon arrival.

A:No. Our birchwood cutlery is tasteless and odorless. Unlike bamboo, birch has a neutral profile that will not transfer any flavor to food.

A:When stored in dry, ventilated conditions, our wooden cutlery has a shelf life of 2-3 years without quality degradation.

A:Yes, we typically print logos on the handle of the cutlery. We offer two primary customization methods: (1) Hot stamping, and (2) Screen printing (supports Pantone colors).

A:Our MOQs are as follows:

• Stock products (regular packaging): 300 cartons
• Custom logo printing: One 20-foot container (1x20' FCL)
• Custom shape/size: One 40-foot container (1x40' FCL)

For new partners, we are flexible and allow mixing different items in one shipment, provided it meets the full container load (FCL) requirement.

A:Yes. Standard sizes range from 95mm (ice cream spoons) to 205mm (premium cutlery). We can develop custom molds for unique shapes, with the tooling cost depending on complexity. The MOQ for custom shapes and sizes is one 40-foot container. Lead time for custom molds is typically 15-25 days.

A:Yes. We provide: Individual wrapping (OPP/paper/kraft paper), branded retail boxes, bulk packaging with printed labels, and custom inner/outer carton designs. Our design team can create packaging based on your brand guidelines.

A:Absolutely. With 19 years of R&D experience, our team can take your concept from sketch to finished product. We handle material selection, prototyping, mold development, and packaging design. Typical ODM project timeline: 30-45 days from concept to sample approval.

A:Yes. We support full private label manufacturing - your brand, your packaging, your specifications. We sign NDAs to protect your design and market interests.

A:We offer flexible Incoterms, primarily FOB (Shanghai or Ningbo) and CIF. For new buyers, we recommend CIF for simplicity, and we work with major shipping lines (Maersk, MSC, COSCO) for reliable scheduling.

A:Our standard production lead times are as follows:

• Standard products: 20-30 days
• Custom orders (logo/packaging): 25-35 days
• Custom mold development: 35-45 days

Urgent Orders: If you have an urgent timeline, please inform our sales team. We can arrange priority queueing to expedite your production.
(Note: Sea freight typically takes 30-40 days to Europe, 20-30 days to North America, and 20-25 days to the Middle East.)

A:Our minimum order quantity (MOQ) for a trial order is 300 cartons. This allows new customers to test our quality and local market reception efficiently before committing to larger volumes.

A:Yes, we provide free samples for serious buyers (shipping cost covered by the buyer). Sample preparation takes 1-3 days for stock items, and 7-10 days for custom samples. Express delivery via DHL/FedEx/UPS takes about 5-7 working days worldwide.

A:Currently, we ship directly from our China factory. We are exploring overseas warehouse partnerships in Europe and North America to offer faster local delivery. Please inquire for the latest status.

A:Total container capacity depends entirely on the specific product and packaging method you choose. We design and optimize all our outer carton sizes to maximize container space and minimize your freight cost per unit.
As a reference, for our standard 160mm disposable wooden cutlery (packaged at 100 pcs/bag, 50 bags/carton), a 40-foot container can hold approximately 2,000 cartons.

A:Our products hold: FSC (Forest Stewardship Council) for sustainable sourcing; BSCI for social compliance; FDA (US food contact); LFGB (EU/Germany food contact); SGS testing reports available upon request. We also support third-party testing by Bureau Veritas or Intertek.

A:Yes. Our 100% natural birchwood and bamboo cutlery contains zero plastic and is fully compliant with the EU SUPD (Directive 2019/904). We provide a Declaration of Conformity with every EU shipment.

A:Yes, 100% compostable. Our birchwood cutlery biodegrades naturally in 90-180 days under industrial composting conditions. We can provide compostability test reports upon request. Note: products with wax coating require industrial composting facilities.

A:Yes. All our birch wood is sourced from FSC-certified sustainably managed forests with full chain-of-custody traceability. We provide geolocation data and due diligence statements as required under EUDR.

A:Yes. We provide certification numbers for all our credentials. You can verify FSC on info.fsc.org, BSCI on the amfori platform, and FDA registration on the FDA website. We encourage buyers to independently verify before ordering.

A:Our standard payment term is a 30% T/T deposit in advance, with the 70% balance paid before shipment (or against the copy of the B/L). Please note that we currently do not accept Letters of Credit (L/C) or offer open account/credit terms.

A:All our official product quotations are standardized in USD. However, to facilitate smooth global transactions, our bank accounts are fully equipped to receive payments in 8 major global currencies (including EUR, GBP, AUD, CAD, etc.). You can settle the payment in the supported currency that is most convenient for you.

A:We have a clear quality guarantee: (1) Pre-shipment inspection reports are shared with you before shipping; (2) If defects exceed 3% upon arrival (with photo/video evidence), we offer a replacement or refund for the defective items; (3) For batch-level issues, we cover return shipping and provide a full refund. We also welcome third-party inspections (such as SGS or Bureau Veritas) at your request.

A:We consider exclusive distribution agreements for the Jiaxun brand on a case-by-case basis. This typically requires a commitment to minimum annual purchase volumes. Please contact our sales team to discuss your specific market and requirements.

A:Yes! While birchwood cutlery is Jiaxun's core manufacturing specialty, we have established strategic partnerships with verified factories producing bamboo cutlery, kraft paper food containers, and bagasse (sugarcane) tableware. We offer one-stop sourcing with unified quality control, documentation, and logistics.